Five Major Businesses Face CMA Investigation Over Misleading Online Reviews
Consumer watchdog examines whether negative reviews were suppressed, star ratings inflated and customers encouraged to post favourable feedback.
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Stay informed with the latest updates on UK consumer protection laws, scam alerts, product recalls, and industry news to help safeguard your rights and make informed decisions.
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Consumer News
Consumer Protection Considerations
30 April 2026
IMMINENT INTRODUCTION OF DIGITAL PRICING IN SUPERMARKETS RAISES QUESTIONS OVER PRICING CLARITY
Consumer Protection Bureau engages Bank of England and Government to safeguard consistent pricing on essential goods. The Consumer Protection Bureau (CPB) has raised concerns over the imminent introduction of digital pricing systems in UK supermarkets, warning that the technology could affect clarity and consistency in the pricing of essential goods if not properly governed.
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Consumer Protection Considerations
7 April 2026
NO RESPONSE, NO REDRESS”: CPB LAUNCHES GLOBAL CONSUMER PROTECTION DESK (ICPD)
The Consumer Protection Bureau (CPB) has today launched a new initiative to address a growing failure in the UK’s consumer protection system affecting consumers based overseas.
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Consumer Protection Considerations
9 March 2026
WHEN DELAY BECOMES A TACTIC: CONSUMERS ABANDON COMPLAINTS IN INSURANCE, UTILITIES AND REFUND DISPUTES
The Consumer Protection Bureau (CPB) has raised concerns that prolonged delays in complaint handling particularly in insurance claims, utilities disputes and consumer refund cases are causing individuals to abandon legitimate complaints through exhaustion.
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Consumer Protection Considerations
29 October 2025
SCRAP AIRPORT DROP-OFF FEES, STOP DOUBLE TAXATION, SAYS CPB
The Consumer Protection Bureau (CPB) is calling for an immediate end to unfair airport drop-off fees, branding them a form of double taxation that punishes both drivers and passengers. Passengers already pay airport tax on every ticket. Drivers already pay road tax, fuel duty, and insurance premiums. Adding drop-off charges of £5 – £7 with penalties rising to £100 or more is unjustified and disproportionate.
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Travel and Transport
08 October 2025
Watchdog Victory: CPB Exposes Heathrow Drop-Off Flaw After APCOA U-Turn
The Consumer Protection Bureau has successfully intervened in a consumer complaint against APCOA Parking (UK) Ltd, resulting in the cancellation of an unfair penalty issued to a motorist at Heathrow Airport's Drop-Off Zone.
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Water and Utilities
24 July 2025
CPB Welcomes Government Move to Scrap Ofwat and Overhaul Water Regulation
The Consumer Protection Bureau has welcomed the Government's decision to abolish Ofwat and replace it with a single, powerful regulatory authority for the water sector a long overdue reform for UK consumers.
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Reviews and Trust
18 July 2025
Consumer Trust or Corporate Control?
CPB has launched a formal public inquiry following a significant surge in complaints about Trustpilot the online review platform relied upon by millions of UK consumers. Are negative reviews being silenced?
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Consumer Rights
09 July 2025
Silence From Checkatrade Sparks Transparency Concerns
CPB has escalated its inquiry into Checkatrade after the platform failed to respond to a formal proposal for an independent audit aimed at strengthening consumer protection and verifying its trader vetting processes.
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Membership
26 May 2025
For Just 5 a Month! Help Keep Consumer Rights Independent and Strong
CPB is proud to announce the launch of our Open Membership Campaign a nationwide initiative to grow our movement and strengthen our independence in defending consumer rights across the UK.
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Policy Alert
22 May 2025
NEF Hijacked: When Politics Betrays the Poor
If the NEF becomes a political stronghold, the credibility of the State's entire social policy collapses. The fight against poverty cannot and must not be placed under the control of any political party.
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Campaign Victory
07 April 2025
CPB Campaign Success: Government Adopts Tougher Consumer Protection Laws Under Digital Markets Act
CPB declares a major victory as the UK Government adopts tougher consumer protection measures under the newly reinforced Digital Markets, Competition and Consumers Act, following CPB's sustained campaign efforts.
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Finance
04 April 2025
When the Watchdogs Bite the Consumers They Should Protect
UK credit rating agencies like Equifax, Experian, and TransUnion wield enormous power over consumers' financial lives. A CPB investigation reveals how these institutions can become tools that unfairly penalise legitimate consumer actions.
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Scams and Fraud
25 March 2025
How Trustpilot's Lax Policies Are Costing Consumers Millions
Bitcoin scams have become a breeding ground exploiting unsuspecting investors. Online review platforms like Trustpilot have played an unintended role by allowing unchecked and fake reviews to mislead potential victims costing consumers millions.
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Reviews and Trust
18 March 2025
CPB Demands Transparency in Review Practices
CPB has issued a formal challenge to Trustpilot regarding its review moderation processes, citing significant concerns about transparency and fairness. Despite multiple engagement attempts, Trustpilot has remained unresponsive.
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Global Rights
11 March 2025
World Consumer Rights Day 2025: Consumers at the Heart of the Green Transition
As the world grapples with climate change and the cost-of-living crisis, World Consumer Rights Day 2025 calls for urgent action to empower consumers. The theme: "A Just Transition to Sustainable Lifestyles."
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Reviews and Trust
05 March 2025
Concerns Grow Over Trustpilot's Alleged Removal of Negative Reviews
Consumers are raising concerns over Trustpilot's review moderation practices, alleging that the platform selectively removes negative reviews potentially misleading the public and compromising its credibility.
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Global Rights
11 February 2025
CPB Joins Consumers International
CPB is proud to announce its official membership in Consumers International, the world's leading consumer advocacy network. This milestone underscores CPB's commitment to championing consumer rights across the UK and beyond.
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Finance
CPB Investigation
A Watchdog Turned Toothless Lapdog?
The Financial Ombudsman Service (FOS) was meant to provide consumers with fair, impartial dispute resolution. Evidence mounts of systemic bias and decisions tainted by dependency on financial corporations leaving consumers betrayed.
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Consumer Alert
24 November 2024
Price Display Discrepancy at Asda Store
In an incident at an Asda store in West Sussex, a vigilant consumer successfully challenged misleading price labelling highlighting the importance of consumer awareness and the power of asserting your rights at the point of purchase.
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Regulatory Win
CPB Investigation
ADGM Fines Wazim Nazir Following Action by Consumer Protection Bureau
In a major win for regulatory compliance and consumer rights, the Abu Dhabi Global Market Registration Authority has fined HSQ Holdings Ltd and director Mohammed Wazim Nazir for severe violations following CPB intervention.
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Consumer Rights
CPB Guide
Refunds on Sale Items: Know Your Rights
Sales season brings great deals, but do you know your rights when it comes to refunds? Contrary to popular belief, UK consumer protection laws may still entitle you to a refund on discounted items. CPB breaks down the facts.
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Consumer Rights
CPB Guide
Service Charges in UK Restaurants
Are service charges mandatory in the UK? CPB explains your rights when dining out, including whether restaurants must clearly disclose fees and whether you are legally obliged to pay them the answers may surprise you.
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Consumer Alert
CPB Report
A Growing Global Threat to Consumers and Businesses
Counterfeit goods threaten consumers and businesses worldwide, accounting for over 3.3% of global trade. CPB highlights the risks from fake electronics to unsafe pharmaceuticals and urges stronger enforcement to protect consumer rights.
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Scams and Fraud
CPB Guide
Fake or Real? The Truth Behind Counterfeit Products
Counterfeit goods are a growing concern in the UK, deceiving consumers and harming reputable businesses. From electronics and designer clothing to cosmetics and pharmaceuticals being able to identify fake items is vital for protecting your rights.
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Consumer Alert
November 2024
Avoid Overspending and Protect Yourself from Scams This Black Friday
Black Friday and Cyber Monday offer exciting deals but also attract scams and low-quality products. CPB encourages UK shoppers to plan ahead, verify sellers, and avoid impulsive purchases that may lead to consumer complaints or regret.
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Seasonal Guide
CPB Guide
CPB Advice for a Safe and Smart Festive Season
CPB wants to ensure your festive season is safe, joyful, and free from consumer complaints. During Christmas and New Year, sales are tempting but scams and financial traps are common. Follow our practical advice to stay protected.
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Reviews and Trust
CPB Investigation
Are Trustpilot Reviews Truly Unbiased?
Online reviews significantly impact consumer decisions. Trustpilot claims transparency, but growing concerns about biased moderation are surfacing. CPB explores how UK shoppers can make informed choices when faced with potentially skewed ratings.
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Global Rights
15 March 2025
Revolutionising Consumer Power
Celebrated on March 15, World Consumer Rights Day highlights the global push for consumer rights and sustainable choices. The 2025 theme promotes accessible and equitable living without compromising individual needs.
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Scams and Fraud
CPB Alert
Breaking Free From Delivery Scams and Extortion Fees
Have you ever received a demand for money to release a parcel held abroad? This alarming scam is becoming increasingly common. CPB is raising awareness across the UK and helping individuals take action against exploitative delivery practices.
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